Free international delivery for all orders
Your deliveries are in safe hands with international courier, DHL. As soon as we've processed your payment we'll ship your order and send your tracking number. Bon voyage!
We pay for delivery and any applicable import duties to the following countries:
United States America
There are no extra costs for purchasing with us. The total price displayed is the ‘to the door’ price.
We deliver DDP (Delivery Duty Paid). All relevant import duties, applicable taxes and shipping costs are included in the sale price shown at checkout.
Occasionally customs may contact customers to confirm that the order has been made. If customs request payment just get in touch with us, firstname.lastname@example.org, and we will confirm we are paying on your behalf.
CUSTOM CHARGES FOR OTHER COUNTRIES
You are responsible for any import duties requested before or after delivery.
Import fees vary from country to country. If you have any questions about these fees please contact your local customs and excise department, they will be able to provide a cost break down for you. Or use one of the following duty calculation tools:
If you have any general questions about import duties before ordering please contact us at email@example.com.
EURO CAPITAL CITIES
- 1-2 days if you order before 3pm (GMT) Monday to Thursday
- Orders received before 3 pm on Friday will be delivered the following Monday
- Orders received after Friday 3 pm & over the weekend will be delivered the following Tuesday
Applies to: Austria, Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Netherlands, Portugal, Spain, UK.
EUROPE, U.S.A & CANADA
Applies to: Albania, Belarus, Bulgaria, Canada, Canary Islands, Croatia, Cyprus, Czech Republic, Finland, Hungary, Latvia, Luxembourg, Norway, Poland, Romania, Sweden, Switzerland, Ukraine, U.S.A.
2-3 day service
Applies to: Bahrain, Bangladesh, Egypt, India, Jordan, Kuwait, Lebanon, Oman, Pakistan, Qatar, Sri Lanka, Saudi Arabia, Turkey, U.A.E, Yemen.
2-3 day service
Applies to: Australia, China, Hong Kong, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand
2-4 day service
Applies to: Ethiopia, Ghana, Kenya, Malawi, Mauritius, Morocco, South Africa, Tanzania, Uganda, Zambia + any other African Nation.
SOUTH AMERICA/CARIBBEAN ISLANDS
2-4 day service
Applies to: Antigua, Argentina, Barbados, Brazil, Bolivia, Caymans, Chile, Colombia, Ecuador, Jamaica, Mexico, Panama, Peru, Venezuela + any other Caribbean Island/South American.
FIRST TIME ORDERS
Security is important. Please be aware that first-time orders can only be shipped to the card holder’s billing address or a corporate work address.
We are able to ship to a non billing address if you use 3d secure (an extra layer of security for credit / debit cards). It is a good idea to set this up regardless whether you are shopping with Vintage Heirloom. Your bank will be happy to help.
3d secure explained for:
To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the card holder’s name is written as it appears on the card.
PROOF OF SIGNATURE
Our couriers will deliver to the shipping address you specify when placing your order. We require a signature as proof of delivery. Any person at the shipping address can sign for your item(s). If you place a note for the driver to deliver to a different address, say a neighbour, you take responsibility for any loss or damage that may occur.