PRIVACY POLICY


Vintage Heirloom respect the privacy rights of its online visitors (“you”, “your”, “yours”) and recognise the importance of protecting the information collected about them.

We have adopted a Privacy Policy that guides how we collect, store, and use the information that you provide us with. Vintage Heirloom (“Vintage Heirloom”, “we”, “our”, “us) is a trading name of Vintage Heirloom Limited.

 

As part of our commitment to your privacy rights and security, our website has been protected by Shopify hosting. The following information is provided by Vintage Heirloom to enable our online visitors to be fully informed of our Privacy Policies. By visiting vintageheirloom.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

If you are under 16, we require that you inform a parent or guardian about Vintage Heirloom’s Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with Vintage Heirloom.

This Privacy Policy does not apply to websites maintained by other companies or organisations to which we link and Vintage Heirloom is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organisations before submitting your details.

 

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?

Vintage Heirloom collects personal information only if you register when you place an order. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfil your order. We never save card details or have any access to them. We may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

 

WHAT ABOUT COOKIES?

Our site uses cookies (very small files that are sent by us to your computer or other access device) which we can access when you visit our site in future. There are three types of cookies: Website functionality cookies These cookies enable you to browse the website and use our features such as shopping baskets and wish lists Website analytics cookies We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience. Customer preference cookies When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you. By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

 

HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH

Vintage Heirloom may use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. The personal information that you provide during payment to PayPal card processing agency: payment details, your name, phone number, billing & shipping addresses may be used by PayPal’s fraud prevention agents. PayPal may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies. We do collate information about site traffic, sales, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs. From time to time Vintage Heirloom may employ third party business partners to collect personal information on Vintage Heirloom’s behalf. In such cases, these third parties will be subject to confidentiality agreements and instructed by Vintage Heirloom to comply fully with the Vintage Heirloom Privacy Policy.

 

MARKETING OPT-IN AND OPT-OUT PROVISION

We will not send you any marketing information unless you opt-in by subscribing to our newsletter. If you opt-in we will send you: (i) Email alerts for new products, features, enhancements, special offers, contests, events of interest, and one-off marketing promotions. We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Vintage Heirloom. At all times, we will offer you the opportunity to unsubscribe out of any service. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail.

 

HOW YOU CAN ACCESS AND IF NECESSARY, CHANGE THE PERSONAL INFORMATION VINTAGE HEIRLOOM MAINTAINS

If for any reason you are concerned that the personal information held by Vintage Heirloom is not correct, please visit the website and, after logging into the site using the “Sign In” menu on the home page, your personal information will be made available for review and change in the “My Account” section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Information may be changed online within My Details, and Shipping Details. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at info@vintageheirloom.com and we will amend your personal details.

 

SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with.

 

WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS

If you require further information about our Privacy Policy, please contact us at info@vintageheirloom.com. If you wish to talk to Vintage Heirloom please call +44 (0)20 7251 8113 or write to: c/o Data Protection Officer, Vintage Heirloom, 14 Glebe Court, Church Road, Hanwell, London W7 3BY.