TERMS & CONDITIONS


We believe in providing our customers with clear and fair terms of trade.

Thank you for taking the time to take a look. If you have any questions please drop us an email at: info@vintageheirloom.com, we’ll be happy to help.

 

IN GENERAL

Vintage Heirloom’s (“Vintage Heirloom” “we” “us”) website(s) (our “Site” or “Sites”) and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Sites (collectively, the “TOS”). Please read the TOS carefully before placing any orders on www.vintageheirloom.com. We recommend you should keep a copy of the TOS for future reference.

 

Vintage Heirloom is a trading name of Vintage Heirloom Limited, a company registered in England and Wales under registration number 5281199. Our registered address is 14 Glebe Court, Hanwell, London, UNITED KINGDOM. Our VAT number is 850367623.

 

In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TOS and our Privacy Policy. If you are under 16 you must let your parent or guardian know about Vintage Heirloom’s Privacy Policy before you register to use this Site or any of this Site’s services. We reserve the right to only accept orders from those over 18 years old.

 

We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

 

REGISTRATION

We provide the option to register when you are making a purchase with Vintage Heirloom or to purchase as a guest. If you decide to register to use some of the services or features made available to you on this Site you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please immediately update your details by logging into your account. Alternatively you can notify us at the following e-mail address info@vintageheirloom.com. We may also change registration requirements from time to time.

 

The account password you provide should be unique and kept secure, and you must notify Vintage Heirloom immediately of any breach of security or unauthorised use of your account. Please refer to our Privacy Policy for information about how we use your data.

 

ELIGIBILITY TO PURCHASE

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

 

The Site is available only to individuals and others who meet the Vintage Heirloom terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Vintage Heirloom, whose applications are acceptable to Vintage Heirloom and who have authorised Vintage Heirloom to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase.

 

By making an offer to purchase merchandise you expressly authorise where Vintage Heirloom feels necessary, to transmit or to obtain information (including any updated information) about you to PayPal our payment gateway provider. PayPal validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.

 

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to PayPal’s credit reference and fraud prevention department, which may keep a record of that information. Please refer to our Privacy Policy for information about how we use your data.

 

ORDERS

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. Vintage Heirloom offers products for sale that are in stock and available for dispatch. Vintage Heirloom will store a record of your transactions for a minimum of one year.

 

PRICING POLICY

Prices shown on the Site are in GBP and are inclusive of VAT at the applicable rate.

All prices and offers remain valid as advertised from time to time. The GBP price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error.

If you are a customer whose credit/debit card is not denominated in Sterling, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

All Product prices shown on the Website are inclusive of any applicable UK VAT. This means that the total price you pay for the Product is always the same, regardless of whether or not UK VAT is chargeable on our sale of the Product.

Where you have requested delivery to a UK or EU address, the price paid for the Product will include UK VAT where applicable.

Where you are not a UK resident and you have requested delivery to a non-EU address, the Products will normally be zero-rated and not subject to UK VAT, but the price paid by you for the Products will remain the same as shown on the Website.

Product prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.

Customers purchasing from a country served as DDP (Delivery Duty Paid), will incur relevant import duty and tax. These costs are included in the final purchase price.

Customers purchasing from a country served as DDU (Delivery Duty unpaid), will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from DHL or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

 

ACCEPTANCE OF YOUR ORDER

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

 

Unless you cancel your order, acceptance of your order and completion of the contract between you and Vintage Heirloom will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in London, England and the language of the contract is English.

 

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.

 

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

 

PAYMENT

We accept PayPal, Visa, MasterCard and American Express, and any other methods which may be clearly advertised on the Site from time to time. To pay you will be transferred to our payment gateway PayPal. Once this transaction is complete, you will then return to Vintage Heirloom. Payment will be debited and cleared from your account upon dispatch of your order by Vintage Heirloom. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Vintage Heirloom, we will not be liable for any delay or non-delivery.

 

We take payment security seriously. All credit/debit card transactions are processed using PayPal a secure online payment gateway that encrypts your card details in a secure host environment. We never store any of your credit card details, nor do we have access to it.

 

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

 

VOUCHER CODES

Voucher codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

 

DELIVERY

Vintage Heirloom take responsibility for the items during transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Vintage Heirloom, and transfer of responsibility in the same way.

 

Please note that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Vintage Heirloom are not responsible for any delays caused by destination customs clearance processes.

If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.

 

RETURNS AND EXCHANGES

CANCELLING YOUR ORDER UNDER THE CONSUMER CONTRACTS ( INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS 2013

If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs), you have the right to cancel your order with us provided you inform us.

CCRs RIGHT TO CANCEL UNDER THE CCRS

You have the right to cancel your order within 14 days without giving any reason.

 

The cancellation period will expire 14 days from the day after the day on which you acquire (, or a third party other than a carrier and indicated by you acquires) physical possession of the last of the goods.

 

To exercise the right to cancel, you must inform us by letter to: Notice of Contract Cancellation, Vintage Heirloom, 14 Glebe Court, Church Road, Hanwell, London W7 3BY, or by email to: info@vintageheirloom.com.

 

For orders cancelled under the CCRs, we will issue you with a full refund including the shipping cost paid by you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

 

We will make reimbursement without undue delay, and not later than:(i) 14 days after the day we receive back from you any of the goods supplied. We will make reimbursement using the same means of payment as you used for the initial transaction, you will not incur any fees as a result of the reimbursement.

 

In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back. [If we do not receive the cancelled order back, we may arrange to have it collected from you at your cost.]

 

You shall return cancelled orders to: Vintage Heirloom, 14 Glebe Court, Church Road, Hanwell, London W7 3BY, without undue delay and in any event not later than 14 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired.

 

You will have to bear the cost of returning the goods.

 

You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the goods. Please refer to our Returns & Exchanges policy for further information.

 

Shipping is complementary on a replacement item, but exchanges made to destinations outside of the UK will be processed for customs clearance and therefore any relevant import duty and tax charges will apply.

 

OUR POLICY

Items should be returned unused and with all Vintage Heirloom and designer garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.

 

Where provided, any designer packaging such as authenticity cards, dust bags, and tags should be included with your return.

 

Please email info@vintageheirloom.com if any of your purchases have been delivered without Vintage Heirloom tags.

 

FAULTY GOODS

Goods are faulty if they are received damaged. Please contact us within 14 days of purchase. We are unable to provide a warranty for the vintage / second-hand items we sell. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

 

COLOURS

We have made every effort to display as accurately as possible the colours of our products that appear on Vintage Heirloom. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

 

INTELLECTUAL PROPERTY RIGHTS

Your use of this Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including Vintage Heirloom Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by Vintage Heirloom and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

 

CONTENT

In addition to the Intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Vintage Heirloom tries to ensure that the information on this site is accurate and complete. Vintage Heirloom does not promise that Vintage Heirloom’s Content is accurate or error-free. Vintage Heirloom does not promise that the functional aspects of the Site or Vintage Heirloom’s Content will be error free or that this Site, Vintage Heirloom Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

 

Opinions expressed on Vintage Heirloom by guest bloggers are the personal opinions of the authors and do not reflect the views of Vintage Heirloom. By posting you agree to be solely responsible for the content of all information you contribute. You also grant to Vintage Heirloom a right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to 72 hrs to be displayed but Vintage Heirloom does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please mail info@vintageheirloom.com . Vintage Heirloom reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libellous, incite hatred or violence, detrimental to people, institutions, religions or to people’s privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public, information you consider confidential should not be posted to this site.

 

The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of Vintage Heirloom and we accept no responsibility for any such views expressed in any media.

 

NO COMMERCIAL USE

This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

 

YOUR ACTIVITY

You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.

 

THIRD PARTY SITES

We may include hyperlinks on this Site to other websites or resources operated by parties other than Vintage Heirloom, including advertisers. Vintage Heirloom has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

 

YOUR RIGHTS

You have certain rights under the law. In England these include: That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site; certain remedies if a product is defective; and a right to cancel any order for a product within 14 days after the date on which you receive it, and receive a full refund even if it is not defective. Nothing in the TOS is intended to affect these rights. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.

 

LIMITS ON OUR LIABILITY

We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.

 

Nothing in the TOS is intended to affect your rights under the law (see “Your Rights” above).

 

If Vintage Heirloom breaches the TOS we shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and Vintage Heirloom at the time of you placing your order, and Vintage Heirloom dispatching your order. We shall only be liable for losses up to 100% of the total value of goods purchased.

 

We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).

 

We are also not responsible for failure to meet any of our obligations under the TOS where such failure is due to events beyond our reasonable control.

 

COMPENSATION

At our request, you agree to compensate us fully, defend us, and hold us Vintage Heirloom harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.

 

OUR RELATIONSHIP

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Vintage Heirloom as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of Vintage Heirloom, and we shall not be liable for any representation, act, or omission on your part.

 

NO WAIVER

If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.

 

GOVERNING LAW

The TOS together with all our policies and procedures will be governed by and construed in accordance to the relevant United Kingdom law and the relevant courts of the United Kingdom will have exclusive jurisdiction.

 

COMPLAINTS

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments by emailing info@vintageheirloom.com. We will endeavour to get back to you as soon as possible.