We put you, our customer at the heart of everything we do. Here are some reasons why people shop with Vintage Heirloom.
1. FREE PURCHASE PROTECTION
Shop with complete peace of mind with free purchase protection from Trusted Shops. A fantastic independent consumer organisation with a mission to protect customers around the world. Free protection is offered after you make your purchase.
2. LIFETIME AUTHENTICITY GUARANTEE
We are authenticity experts, passionate about protecting brands. We go to great lengths hand-picking only the finest genuine items. We are so confident our stock is genuine we offer money back for life.
3. NO QUIBBLE 14 DAY MONEY BACK GUARANTEE
No quibble returns – you’ve 14 days to decide if you love your purchase!
4. 90 DAY WARRANTY ON PARTS
Vintage Heirloom are proud to be the only vintage designer reseller to offer a 90 day warranty on purchase of preowned bags. We will repair free of charge handbags that develop a fault with the locks, zips or chain. More details…
5. INDEPENDENT CUSTOMER REVIEWS
Trusted Shops are the leading European independent online shopping organisation, recognised and listed on the Trading Standards Institute website. Vintage Heirloom have no control over the comments customers post, the reviews really are what customers think about us. Read our independent customer reviews.
6. DUTY FREE & CUSTOMS PAID *
We are a UK company. If you are shopping outside the UK or EU we will remove 20% UK tax at checkout. Watch how this works.
There are no import duties for anyone ordering within the UK & European Union (EU) or Hong Kong. We pay all custom import duties when shipping to:
United States America
More information on custom charges for other countries.
7. 1ST CLASS CUSTOMER SERVICE
We love to help. We pride ourselves on delivering first class customer service. If you have a question, query, doubt, or just a thought we’d love to hear from you. Simply click the ‘Product Enquiry’ tab on any of our product pages, complete the form and we’ll get right back to you.
For general enquiries you can always give us a call or email.
8. FREE UK DELIVERY *
Free next day delivery for orders £600 and over. More info…
9. CHANEL = INVESTMENT
Classic, coveted, heritage labels especially Chanel are not only amazing stylish they make solid investment pieces. Read more how you can make money from your purchases, Luxury brands, a vintage investment…
10. CLEAR, DETAILED DESCRIPTIONS
We take care to ensure that each of our much-loved items comes with a full, transparent and honest description. So the only surprise will be how nice it is! While 10-20 year old vintage pieces generally have some signs of wear, we are careful to describe any blemishes and always provide crystal clear pictures.
11. BEST EDIT ONLINE
We are proud to be different as we only provide the very best hand-picked Chanel edit online. So, unlike many vintage retailers, when we use the word vintage we mean the most stylish, luxurious and unique designer pieces around and not just anything ‘old’. Our vintage stock are all 10 years or older.
If we don’t love it, we won’t buy it…
12. SITE SECURITY
We take online shopping security seriously, our host Shopify does too. WE ARE PCI COMPLIANT: All e-commerce sites must be PCI ‘Payment Card Industry’ compliant. We have been verified independently as a safe and secure e-commerce site. PAYMENT PROVIDER: Your payments are secure with PayPal. SECURITY SOCKET: Every page on our site is padlock protected by a DigiCert SHA2 security socket. In fact it is a SHA-2 socket the most on the market. Safe & happy shopping.
13. UK REGISTERED COMPANY
We are an established & registered company based in London, UK. You can use the information below to find out about us:
Vintage Heirloom Ltd are registered in England and Wales.
Company’s House Number: 5281199 VAT Number: GB850367623